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Hey Reader - In an office reshuffle, I wound up sitting next to a colleague who gave me a masterclass in Zen. I'm a "fired up, ready to go" person, but her conduct showed me that every conversation isn't worth that level of heat. The interesting part is that her clients weren't the best of the best—they were real characters. They kept running game, however, she stayed frosty and took things in stride. In the February series, Relationship Threshold Questions, we’re discussing how to use soft skills to reshape and improve relationships. The relationship threshold question I learned from my colleague is, "How do I manage stunts?" Like my co-worker, you may be dealing with plenty of Stunt Queens or Kings at the office. But they also show up after hours, such as: · The smug Homeowner's Association President. Their favorite pastime is painting you as an idiot; · The person at church who's managed the Summer Program for years who shuts down any new ideas; or · Your nice/nasty sister-in-law, who makes subtle put-downs to your face and uses the family group text to say even worse things behind your back. Your first inclination might be to shut down. But if you walk away every time someone behaves badly, you'll spend a lot of time alone. Clapping back may be your next move. Slinging mud may feel good, but it's worth remembering that everyone gets dirty mud wrestling. That's why the third option of honing go-to ways to handle stunts is the sweet spot. You can't stop other people from throwing tantrums, but like my co-worker, you can keep your dignity and reputation intact. Tough situations will pop up in life, but you can still leave with a win. Take charge of relationships by using your best people skills to show up as credible, grown, and wise. Everyone Gets Dirty Mud WrestlingYou don't have to be interested in politics to learn a little something from Pam Bondi's Congressional testimony. Jimmy Kimmel’s mash-up is a greatest hits of toxicity. There's gaslighting, condescension, ignoring, dodging questions, rudeness, and stubbornness. Bondi’s “burn book,” skewered in a hilarious SNL skit, also made an appearance. However, the other side of the aisle didn't fare much better. There was plenty of interrupting, ridiculous demands, microaggressions, yelling, and rage-baiting questions. In the end, nothing was solved, and everyone wound up looking bad. How to Change the GameYou've probably noticed how Stunt Queens and Kings love to get other people in their feelings. Then they can claim, "See what I'm dealing with?" What I’ve learned as a professional negotiator is that the moment people start talking in circles isn't the time for a deep dive. Instead, spot the behavior and then use marketable skills like emotional intelligence, real-time problem solving, and elite communication to handle it like a boss. When you sidestep emotional traps, you cement your standing as someone who understands people—even unreasonable ones! So, here are some ways you might respond to Stunt Queen or King accusations to change the game in your favor: Tough situations will pop up in life, but you can still leave with a win. Take charge of relationships by using your best people skills to show up as credible, grown, and wise. All the best, Michelle Mains Keep the Soul Boss inspiration going!
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Hey Reader - Once I was asked to lead a cross-group project to fix a broken process. By the time the team formed, the workflow was so busted that everyone was happy about a refresh. I thought my Lead would be thrilled to hear how quickly we pinpointed the gaps and adjusted. That's why her opening gotcha question of, "Who's the bad guy here?" threw me off balance. I'm not normally at a loss for words, but I was stunned. Suddenly, her problem-solving narrative became clear: "Find the bad guy....
Hey Reader - After decades of marriage, Broadway star Mandy Patinkin and his wife Kathryn Grody know a little something about conflict. On their podcast Don't Listen to Us, Grody complained how splashy celebrity weddings give people the impression that marriage is a series of Instagram moments. More often, the daily grind is filled with differences of opinion, hard conversations, and working to find the middle ground. And here's one more tip no one tells you: There's usually more to the...
Hey Reader - You may know Danny Trejo as a sinister villain in movies like Machete, but he's a big softie off camera. It wasn't always like that. After a rough start in life including stints in prison and solitary confinement, Trejo joined a 12-step program and embraced sobriety. Recovery wound up being the steppingstone to his acting career. After helping someone on the set of "Runaway Train," Danny was offered the chance to be on camera. Reflecting back, Danny says, "Everything good that...