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Hey Reader - Several years ago, my manager tasked me with building a contract intake tool. I thought, This is a snap—I know exactly why we need it. Sure enough, I met with a developer and rattled through the long, painful background that brought us there. Jumping into building made me feel like a boss. But after listening to my 15-minute monologue, he rolled his eyes and said, "Don't automate a broken process." Ouch! In the October series, Survive Grind Mode with People Skills, we're discussing how people skills can help you power through tough sprints. I can't gloss over it—the developer's blunt feedback was a blow to my ego, making me face how I had gotten ahead of myself. Sheer enthusiasm was a positive start, but passion alone doesn't guarantee a great solution. The reality was that I wasn't connecting the dots. The problem wasn't the lack of an online tool; it was the frustration and friction of a broken process. That's when I learned that grind mode can pay off, but it hinges on doing the right work. Use Grind Mode to Build Your People SkillsDoes a critical project have you spinning in grind mode? Then take a step back from your task list and ask the million dollar question: What pain points are we solving? Easing friction is always the right problem to solve, no matter how much effort it takes. Without the answer to this question, you'll wind up grinding away on busy work. The trick is to backstop emotional intelligence with quantifiable actions—that's how to get to the heart of the matter. Here are four easy Do's and Don'ts to streamline a broken process and make grind mode work for you instead of against you: So, if you're feeling a little worn down, consider this: Grind mode work is strengthening your professional profile. In the future, you'll have practical ways to describe your problem-solving abilities, how you worked cross-group to resolve people's concerns, and became an expert at smoothing conflicting priorities. When you complete tasks with this mindset, you're sowing into your future. And above all else, don't automate a broken process. 😉 All the best, Michelle Mains Keep the Soul Boss inspiration going!
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Hey Reader - Are you looking at your calendar with the best of intentions? Do you envision a neat, cozy finish to projects, full of insights, post-mortem documentation, and good feelings all around? It's a nice dream, but let's be honest. Most of the time, the end-of-year reality is much closer to the airport mad dash in "Home Alone"! 😁 That's why some things will need to hit the "We do not care" bin. Have you seen the Shorts on social media, where a woman addresses everything from too much...
Hey Reader - Tech executive Dametra Johnson-Marletti built her reputation on being a no-nonsense leader of high-performing teams. But along the way, she began to rethink the all-gas, no-brakes approach. On a podcast Dametra reflected, "You gotta be yourself. That being said, I have learned over the years to be more effective in who I am. People will say, 'This is who I am, and you can take it or leave it.' Well you know what? A lot of companies are gonna leave it today because there's 10,000...
Hey Reader - Recently my friend Billie was taking a walk down memory lane, reliving war stories from her jump into retail ownership. She laughed, "'I don't know what I don't know' was an understatement!" Have you had a similar year? Billie had built quite a reputation in her friends' circle for flower designs. So, owning a flower shop seemed like a natural match. There were two bonuses: She could leverage the store brand's goodwill, and she negotiated a hand-off period, where the owner would...